Frequently Asked Questions
Have A Question?
Take a look at some of our frequently asked questions to see if we have a quick answer for you. If you don’t see the answer you’re looking for below, feel free to reach out to us via our Contact page.
Pickleball Charlotte currently has three locations in Charlotte for a total of 25 Indoor Courts and 4 Outdoor Courts.
GRANITE – South Charlotte – 10930 Granite Street
NORTHLAKE – North Charlotte – 8626 Hankins Road
BALLANTYNE – South Charlotte – 11611 Ardrey Kell Road
We understand things happen and sometimes you need to change or cancel a reservation for Open Play, Clinics, Court Rentals or other Programs you have registered for. Our CourtReserve system makes it very easy for YOU to cancel many of the things yourself Online or on your CourtReserve APP.
Memberships
Paid Memberships automatically renew each month or year, depending on your Membership type. If you need to cancel or change your membership at anytime, you can do so yourself online by clicking on “My Membership”. Once a monthly membership type is cancelled, the same membership type cannot be repurchased for at least 6 months.
Open Play Sessions & Court Rentals
Open Play sessions and Court Rentals can be cancelled on the CourtReserve system online up to 24 hours before the scheduled time for a full credit. Cancellations within 24 hours can only be done by Emailing Pickleball Charlotte and may not be eligible for a credit based on the reason, length of time before the scheduled session and the number of other last minute cancellations by the same member.
Clinics & Lessons
If you need to cancel your Lesson or Clinic, please do so online on the CourtReserve system. An account credit will be issued for all cancellations made at least 24 hours before your Clinic or Lesson. Please call us 704-583-1444 (ext 3) if you have to cancel with less than 24 hours before your scheduled Lesson or Clinic. Lessons and Clinics rescheduled or cancelled with less than a 24 hour notice may result in a $25 rescheduling / cancellation fee.
Cancellations and No Shows
All players (members and non members) are expected to follow the normal Cancellation procedures for Events and Programs. Members simply not “Showing Up” for any Open Play Sessions, or Other Programs, without any notification, may still be charged the normal member price, even if the session is part of their number of free sessions per month. Excessive Cancellations or “No Shows” may result in loss of membership and access to Pickleball Charlotte future events, rentals and programs.
COSMIC (BLACKLIGHT) PICKLEBALL is the newest fun fad sweeping the nation. Pickleball Charlotte is excited to be hosting our own COSMIC PICKLEBALL WEEKEND SPECTACULAR Friday – Sunday, May 5 – 7.
As if Pickleball was not fun enough….Come join us for our out-of-this-world fun
We have created a number of Special Open Play Sessions, Court Rentals and Round Robins for you and your friends and family to have some great fun playing Pickleball in our Blacklight facility where the Courts, Nets, Paddles, Balls and even Yourself will all GLOW with Fun!
We also will have lots of Food & Beverage Specials all weekend, so plan to Play, Stay and Enjoy time with Friends and Family for this one of a kind experience.
Visit CourtReserve to reserve your spot today.
“YOU PICK” – Since most Specialty Clinics are scheduled for a Specific TYPE of Skill and for a Specific PLAYER LEVEL, and it would be impossible to put all the different options online for you to choose from, we have created the “YOU PICK” option which allows the first player to register online for a Specific Date and Time and then choose what Type of Clinic they are interested in. Once we process the registration, we will change the “You Pick” Clinic online to be one of the Specific Clinics listed below for the Player Level of the player registering and then allow others to register online for the Specialty Clinic.
A paid membership is not required to participate in activities and programs at any of the Pickleball Charlotte Indoor or Outdoor locations. To register for any Open Play session, or any Program or Activity at Pickleball Charlotte, you must have at least a “Non-Member” membership.
A paid membership allows players to save money on Open Play and Court Rentals. Additional Special Prices and Discounts are also offered throughout the year for certain memberships.
Visit our Membership Page for more details.
To view the actual dates, times, and availability and to register for Open Play, please visit our CourtReserve Online System. You can also download the CourtReserve App from the App Store.
Pickleball Charlotte is the best place to Learn, Perfect and Play Pickleball in Charlotte! Our Pickleball Training Academy and professional staff of instructors are ready to help all players from beginners to advanced levels to improve their game and have more fun playing Pickleball.
Visit our CourtReserve Online System to view the actual dates, times, and availability and to register for a Clinic or Lesson. You can also download the CourtReserve App from the App Store.
If you or your group is interested in scheduling a Custom Lesson or Clinic or Special Group Event at one of our locations, or at your club or neighborhood, please fill out our Custom Request Form.
Pickleball Charlotte has a number of pickleball paddles and other equipment and supplies available at our South Charlotte location for you to try out and purchase. Paddles are also available for rent and custom orders can be handled for all the top brands of paddles.
At Pickleball Charlotte we are experts in helping make sure your group has FUN playing Pickleball and enjoys themselves after the games, with some cold drinks, hot food and some stories about how you almost hit that ATP or Erne!
If your group is interested in scheduling a Special Group Event, Outing or Custom Lesson or Clinic at one of our locations, or at your club or neighborhood, please fill out our Custom Request Form or give us a call.
YES!
If you cannot find a Lesson or Clinic online that fits your schedule, we will work with you to create a Custom Lesson or Clinic for you or your group.
Just fill out our Custom Request Form and we will do our best to find a convenient date, time and location to play and learn Pickleball.
Pickleball Charlotte offers court rentals at all of our locations. All court rentals must be reserved and paid for in advance by the person booking the court(s). The Court Rental cost is based on your membership package, location and date and time. With our online CourtReserve system you will be able to view all court availabilities and the prices for each time and location you are interested in. If you or your group is interested in scheduling a Special Group Event at one of our locations, please fill out our Custom Request Form.
Some sessions may allow you to sign up for a Waitlist if the session is full. A Credit Card on file is required to be added from the Waitlist to the Open Play Session. Players will be automatically added and charged if it is more than 2 hours before the start of the session. If there is a cancellation within the 2 hour window, a Pickleball Charlotte staff member will contact you before you are added. Players should drop themselves from the Waitlist at anytime if they do not want to be added automatically by the system up to 2 hours before.
